Language:


  Currency:


Shipping & Returns

Frequently Asked Questions or Read the part of FAQ on homepage,or click the following Customer Service for answers.

Online: sales@buychinaherb.com

Email: service@buychinaherb.com


*Please note for out of stock items currently sold out, please check the website regularly for updates.


Tracking my order:

If you would like to find out about the status of your order(once an order is finished, a number will be produced automatically). Please import the order number into Order Query on home page for tracking. If you haven't received a order number or there are the other problems, please send your email  to service@buychinaherb.com

Cancceling my order:

If you would like to cancel your order or change your order (orders are processed within 24 to 48 hours, therefore if you wish to cancel your order, you will need to send us an email to service@buychinaherb.com, once an order is shipped out, we will not be able to cancel or change your order, you may return the product for a refund minus shipping fee.


Paymengt denied:

If your payment was denied and received an email from Paypal stating that your card was not charged, please note that means a refund has been issued by Paypal and will be posted to your acctount and will show up in your account depending on the time it takes for your credit card / bank to post it.

(The customer consent to Paypal to make a charge to his/her credit card / bank acct at the time the order was placed. When an order is denied due to billing / shipping addresses unconfirmed, a credit is posted back to his/her credit card / bank acct immediately but would not show up in the credit card / bank acct until the credit card / bank institution processes it.)

our system will automatically deny(cancel) any payment if the shipping address is different from the billing address(this only applies to first time customers).

If you must provide an address different from your billing address please send your payment with an email address from work (corporate email addresses), military (.mil email addresses), educational institution (.edu email addresses). We will make our determination on whether or not to accept your order (we may email you to confirm your ownership of the email account). Any order with free email addresses (Hotmail, MSN, Yahoo email addresses, etc) will be denied automatically.

Please note that if you placed an order to Buychinaherb.Com, your credit card / bank acct (whichever payment method you chose to send to us through Paypal) is charged at the time you placed the order.

If payment is sent using a credit card:

1.With a confirmed address (your billing address), we will process your order.

2. with an unconfirmed address (different from your billing address), we will decide to accept/deny your payment based on Paypal's background info on your acct. If payment is accepted, your order will be processed. If payment is denied, your payment will be refunded to you and you will receive an email from Paypal notifying you of the refund.

If payment is sent using a bank account:

1.With a confirmed address (your billing address), we will process your order once payment is cleared.

2. with an unconfirmed address (different from your billing address), we will decide to accept/deny your payment based on Paypal's background info on your acct. If payment is accepted, your order will be processed once payment is cleared. If payment is denied, your payment will be refunded to you and you will receive an email from Paypal notifying you of the refund.

If you have a question regarding a denied payment, please click here My order was denied service@buychinaherb.com.

 

Payment refunded:

your payment will be fully refunded if there was a problem with your order. If you have questions regarding your refunded payment, please click here refund my order service@buychinaherb.com.

 

Free shipping:

If your order up to USD149, you qualify for free shipping (USA Customers only, not applicable for AK, HI customers), if you were charged for shipping, you must select the wrong shipping method (ie 2day or overnight).

 


If the product you bought that has problem in quality, you may return within 15 days from shipping date. All returned merchandise must be in original package. Refunds will not include shipping charges.

 

Exchanges are not accepted. So, please make sure carefully about the medicine name, function, and etc with our customer service before ordering. Thank you!

 

Return Procedure:

 

Email us the reason why you want to return the merchandise.

Delivery the item to the address we specify in the shipment (or another place we tell you). Please state all your information clearly inside your return including the original order number, buyer's name, address and telephone number.

Returned merchandise must be in the same condition as we shipped out. We reserve the right to assess additional fees if the returned item is not in proper condition.

 

Back