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Guide

Welcome to buychinaherb.com! We're engaged in Chinese herbal series goods. As well as we're engaged in some professions buy on sb.'s behalf. Please email service@buychinaherb.com to provide us some notes if you want prescription medicines.Please read the related articles below that let your shopping easy and timesaving. And please read our column Talk about Chinese medicine if you have interests in Chinese medicine knowledge.

 

Product safety

We promise you that all products on buychinaherb.com are salable product. And we have you enjoy the best price do our best, so please do not bargain with us again. Our promotional products every month on Specials, and you can subscribe to our newsletter to get the latest promotional news.

 

How to contact us

Please email us or chat on MSN, we will respond to you within 4 hours. If the item you purchased out of stock or if you want to make a refund, we will refund your money to your account within 24 hours.

 

About shipping method

For goods safe and fast delivery, we take up EMS for transportation. Unless special situation and you should put forward the transport mode you want before delivery.

 

Items are checked and packed before issue. Please make verification the item before sign on the spot. We do not accept refund demand because of damaged or missing items caused by transportation.

 

Delivery costs

U.S.A : $19.95/within 500g (Express Mail, 5-10 days)

Japan: $19.95/within 500g (Express Mail, 5-10 days)

Canada: $19.95/within 500g (Express Mail, 5-10 days) 

Other Countries: at least $19.95/within 500g (Express Mail, over 10 days)

 

 

 

Free shipping:

If your order up to USD299(only for US & Canada customer), you qualify for free shipping, if you were charged for shipping, you must select the wrong shipping method (ie 2day or overnight).

 

 

What kind of payment we accept?

We accept Paypal and Western Union payment. Paypal will be better and safer for you. For full payment instructions, please read below to see our payment information. If you have questions during payment you can email us: sales@buychinaherb.com

 

 

What can I do if my payment was failed?

Please take it easy. You will not be charged by failed payments. Please try again. Or email us; we will deal with the questions with you.

 

About returns

Return and replacement claims are accepted under the situation of no damaged goods. The filing party to pay the costs incurred. We will deal with the refund within 24 hours after receiving item from you. Similarly, we will send the new item within 24 hours after we receive the old item you returned.

 

Return Procedure:

Email us the reason why you want to return the item.

Delivery the item to the address we specify in the shipment (or another place we tell you). Please state all your information clearly inside your return, buyer's name, address and telephone number.

 

Returned merchandise must be in the same condition as we shipped out. We reserve the right to assess additional fees if the returned item is not in proper condition.